Monthly Payments

Monthly cycle invoices will be sent out via email 10 days prior to their due date. Any account services with invoices unpaid past their due date will be temporarily stopped until the payment has been received. Clients also have the option to subscribe to automatic payments until they choose to cancel.

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Filler/Content Design & Reel Editing Requests

Any filler/content design or reel editing requests will require at least 24 hours notice, Monday to Friday. Last minute submissions may be requested, but will not be promised for same-day delivery.

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Holiday and Vacation Schedule

We observe all major holidays, including Canada Day, Labor Day, Thanksgiving Day (Canada), Christmas Eve, Christmas, New Year's Eve, and New Year's Day. Additionally, when traveling or taking mini vacations, we'll communicate in advance and adjust invoices accordingly to ensure you receive the full term of your plan.

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Communication Channels

For efficient communication, we primarily use text and email. While phone calls are not available, we're committed to providing prompt responses to all messages.You may also reach us via WhatsApp or iMessage if you prefer to voice note instead of typing if that's easier for you!

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Refund Policy

Please note that all our services are non-refundable.

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Pricing and Changes

Pricing is subject to change without notice. All active client subscriptions will be notified at least 1 month prior to any price changes for monthly plans.
 

Right to Refuse Service

We reserve the right to refuse service to any client or potential client whose content or requests do not align with our company's values or violate the terms of service of the social media platforms on which we operate. We also reserve the right to refuse service to anyone who engages in discriminatory behavior, harassment, hate speech, or does not respect our boundaries as we believe in fostering a safe and respectful online community.